Privacy policy

Terms and Conditions

1. Introduction

SURVV (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our on-demand food, grocery, and pharmacy delivery mobile application SURVV.

By using the App, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our App.

2. Information We Collect

We may collect the following types of information when you use our App:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (e.g., credit card details)
  • User-generated content (e.g., reviews, ratings)

b. Device Information:

  • Device type
  • Operating system
  • Unique device identifiers
  • IP address
  • Mobile network information

c. Usage Information:

  • App usage data
  • Interaction with our services
  • Log data

3. How We Use Your Information

We use your information for the following purposes:

a. Providing Services:

  • To facilitate and process food, grocery, and pharmacy orders.
  • To communicate with you about your orders.
  • To provide customer support.

b. Improving Services:

  • To analyze and enhance the functionality of the App.
  • To customize and personalize your experience.
  • To develop new features and services.

c. Marketing and Promotions:

  • To send promotional offers, updates, and newsletters (with your consent).
  • To conduct surveys and gather feedback.

d. Legal Compliance:

  • To comply with legal obligations.
  • To protect our rights and interests.
  • To investigate and prevent fraudulent activities.

4. Sharing Your Information

We may share your information in the following circumstances:

a. Service Providers:

  • With trusted third-party service providers who assist us in delivering our services, including payment processing, delivery, and customer support.

b. Business Partners:

  • With our business partners and affiliates to offer joint promotions, discounts, or services.

c. Legal Compliance:

  • In response to legal requests or court orders.
  • To protect our rights, privacy, safety, or property, or that of our users or others.

d. Change of Ownership:

  • In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Your Choices

You have the following choices regarding your personal information:

a. Access and Update: You can access and update your personal information in your account settings.

b. Marketing Communications: You can opt-out of receiving marketing communications by following the instructions provided in the communication.

c. Location Information: You can control the sharing of your location information through your device settings.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children’s Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through the App.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@survv.com

By using our App, you agree to the terms of this Privacy Policy. Please review it periodically to stay informed about how we are protecting your information.

10. Glossary

  • “Personal Information” refers to information that can be used to identify you.
  • “App” refers to the SURVV mobile application.
  • “We,” “us,” or “our” refers to SURVV and its affiliates.
  • “User” refers to anyone who uses our App.

This Privacy Policy is effective as of the date first written above.

1. Acceptance of Terms

By downloading, installing, accessing, or using the SURVV mobile application “SURVV”, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our App.

2. Use of the App

a. Eligibility: You must be at least 18 years old to use the App. If you are using the App on behalf of a minor, you agree to be legally responsible for their use of the App.

b. User Account: To use certain features of the App, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities conducted through your account.

c. Restrictions: You agree not to:

  • Use the App for any illegal, fraudulent, or unauthorized purpose.
  • Interfere with the operation of the App or the rights of other users.
  • Upload or transmit any harmful code or malware.
  • Harass, stalk, or harm other users or third parties.
  • Violate any applicable laws or regulations.

3. Ordering and Delivery

a. Ordering: You may place orders for food, groceries, and pharmacy products through the App. All orders are subject to availability and acceptance by the relevant merchant.

b. Payment: You agree to pay for all orders placed through the App, including applicable taxes, fees, and delivery charges. Payment information will be securely processed.

c. Delivery: Delivery times are estimates and may vary based on various factors. We are not responsible for delays or issues related to delivery, but we will make reasonable efforts to address any problems.

4. User-Generated Content

You may submit reviews, ratings, comments, and other content through the App. By submitting User Content, you grant us a worldwide, royalty-free, irrevocable, non-exclusive, and perpetual license to use, modify, reproduce, adapt, distribute, and display User Content for any purpose.

5. Privacy

We collect, use, and disclose your personal information in accordance with our Privacy Policy. By using the App, you consent to such practices.

6. Intellectual Property

The App and all content and materials within it are protected by intellectual property laws. You agree not to reproduce, distribute, or modify any part of the App without our prior written consent.

7. Termination

We reserve the right to suspend or terminate your access to the App at our discretion, without notice, if you violate these Terms and Conditions.

8. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted within the App, and your continued use constitutes acceptance of the updated terms.

9. Disclaimers and Limitation of Liability

The App is provided “as is” without any warranties. We are not responsible for the quality, safety, legality, or availability of products or services offered by third-party merchants. Our liability is limited to the extent permitted by law.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of The Arab Republic of Egypt.

11. Contact Us

If you have questions or concerns about these Terms and Conditions, please contact us at [insert contact information].

These Terms and Conditions represent the entire agreement between you and SURVV concerning the App and supersede all prior agreements and understandings.

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